When you join UST, you'll automatically be assigned a dedicated claims expert through TALX Employer Services. This service is provided as part of your participation in UST.
Your TALX claims representative will be your partner in lowering your unemployment costs. Your representative will process and monitor all claims filed against your organization, giving your staff more time to focus on other tasks.
During the processing of claims, your TALX representative will seek to:
- Detect any irregularities or improper charges
- Disqualify and defer claims
- Protest all inaccuracies
- Audit claims and credit back money to your organization

In 2007, TALX representatives saved UST participants more than $38 million by having their claims liability removed and another $1 million through claims audits.
UST participation does not change the way your former employees access unemployment benefits, or the payment of justified claims.
Many UST participants have found the claims services provided by TALX to be of significant value. In fact, if your organization were to contract independently on a fee-for-service basis with TALX, you would pay significantly more for its services than you would through UST.
In addition to claims monitoring, TALX offers risk management and claim prevention services that include: annual free training seminars, telephone consultation, reports of ongoing claims activity, online access to your account and a unique online educational tool for your agency to access free of charge.
About TALX
TALX is an industry leader and the largest provider of employment and income verifications in the U.S., with over half the Fortune 500 relying on them for this service.
TALX is also the largest provider of unemployment tax management services. Their expertise in unemployment claims handling and employment tax matters is unsurpassed in the industry, and they have a proven track record in delivering savings for clients.